THE SPELLBOUND CO. RETURNS POLICY
If you wish to cancel an order you have placed with us, you must do so within 24 hours of receiving your order confirmation email. You must email us at firstname.lastname@example.org with your name, email address, and order number in order for us to arrange the cancellation.
Our policy lasts 14 days. Any items that have been opened and/or used are non-refundable and non-returnable unless they are faulty.
CHANGED YOUR MIND?
If you have received your order and change your mind, you may return your order to us for a refund. The items in your order must be unopened, unused, in their original packaging and in a saleable condition without damage.
Please take care of the products whilst they are in your possession prior to any return, and we will inspect the products upon their arrival back to us.
Before you return your order, please email us at email@example.com from the email address associated with your order. Please include details of the product(s) that you wish to return and your reason for returning the product. We will then advise you where to return your order to and once your items are received back, we will inspect them within 3 business days.
Once a refund has been agreed this will be processed back to your original payment method within 10 business days.
Please note: You will be responsible for paying for shipping costs incurred for returning your order and are these are non-refundable. If you are shipping an item over £30, you should consider using a trackable shipping service such as Royal Mail Tracked 24/48. We don’t guarantee that we will receive your returned item and are not responsible for any items that are not received by us.
If an item is returned to us and is not in a saleable condition, we will be unable to offer you a refund, so please ensure that you package it well.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time (typically 5-7 working days) before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
For deliveries which have subsequently been returned to us due to either:
- Non-collection from the post office
- Customer delivery address entered incorrectly
The delivery can be resent if you contact us, however postage will be charged again if you would like us to resend. If we do not hear from you within 7 business days of receiving your parcel back, we will refund you the cost of your order minus the original postage charge.
It is your responsibility to ensure that you give us the correct and full address at the time of checkout.
DAMAGED / DEFECTIVE ITEMS
We always endeavour to ensure all orders arrive in great condition, however, if you receive your order and believe there is a defect with a product or an item arrives damaged, please contact us straight away to let us know.
Please email us at email@example.com from the email address associated with your order. Please include details of the product(s) that you wish to be replaced/exchanged along with photos/videos to show the damage/defect with the product as well as your order number.
We aim to get back to you within 2 business days and if we require the item to be sent back to us for further inspection, we will let you know where to send this to.
Once an exchange / replacement has been approved, we will dispatch the new item to you within 3-5 business days. If we do not have stock availability and no suitable alternative is available, we will contact you to advise and arrange a refund.